Business Details
50+ Years
experience
Affordable Counselling Services in Norwich
Off The Record Counselling Service (Norfolk) has been dedicated to providing accessible mental health support since 1967. Established initially as a drug advisory service, we evolved into a comprehensive counselling provider offering affordable therapy for individuals and couples. Our team comprises qualified counsellors and trainees supervised by experienced professionals, all committed to creating a safe, non-judgmental environment for clients over 18. We specialise in addressing diverse issues including anxiety, depression, relationship challenges, and trauma, while maintaining strict confidentiality and ethical standards.As an organisational member of BACP and UKCP, we uphold rigorous professional guidelines. Our move to Willow Lane House in 2023 expanded our capacity to serve the Norwich community through both in-person and remote sessions. We operate transparently with Gift Aid options and maintain partnerships with local charities to ensure counselling remains accessible to all.
Services
Individual Counselling
Couples Therapy
Online Sessions
Telephone Counselling
CPD Workshops
Room Hire
Intake Assessments
Trainee Supervision
Gift Aid Donations
Group Supervision
Details
- Year established: 1967
Highlights and features
- We offer 50+ years of combined counselling experience across diverse specialisms
- Our counsellors receive regular clinical supervision to maintain high standards
- We operate transparently with clear Gift Aid donation processes
- We provide flexible session formats including online and telephone counselling
- Our organisational membership with BACP and UKCP ensures ethical practice
Associations and certifications
- BACP
- UKCP
What people say
Professional counsellors
Supportive environment
Flexible appointment options
Effective therapy outcomes
Welcoming atmosphere
Services
Individual Counselling
Personalised therapy sessions addressing anxiety, depression, trauma, and relationship issues. Our qualified counsellors provide confidential support in a safe environment, helping clients develop coping strategies and self-awareness. Sessions last 50 minutes with flexible daytime and evening appointments available.
Couples Therapy
Specialised support for relationship challenges including communication breakdown and conflict resolution. Our trained therapists help couples explore dynamics and develop healthier interaction patterns. The two-weekend certificate-level workshop also trains professionals in couples counselling methodologies.
Online Counselling
Secure virtual sessions accessible from any location. This service maintains the same confidentiality standards as in-person therapy, offering flexibility for clients unable to attend our Norwich premises. Available for both individual and couples counselling sessions.
CPD Workshops
Continuing Professional Development courses for counsellors, including our accredited Couples Counselling Workshop. These training programs combine theoretical instruction with practical role-play to enhance professional skills and expand therapeutic capabilities for qualified practitioners.
Intake Assessments
Comprehensive evaluation sessions determining appropriate therapy pathways. These 40-50 minute appointments help match clients with suitable counsellors based on their specific needs and availability, forming the foundation for effective ongoing treatment.
People
Paul Burnett
Trustee
Experienced governance professional contributing strategic oversight to ensure organisational effectiveness and compliance with charitable objectives.
India Kirby
Head of Service
Clinical leader responsible for maintaining therapeutic standards and supervising counsellors' professional development across all service areas.
Lisa Burnett
Head of Administration
Operations manager coordinating client intake processes, room bookings, and organisational logistics at our Norwich premises.
Dr Paul Hitchings
Workshop Trainer
Chartered psychologist with 40 years' experience delivering specialist couples counselling training to mental health professionals across the UK and Ireland.
Molly Heron
Trustee
Governance expert ensuring financial sustainability and adherence to regulatory requirements for the organisation's long-term viability.
Questions
How do I access counselling services?
Complete our online application form or contact us via email/phone to join our intake waiting list for assessment appointments.
What issues do you help with?
We support clients with anxiety, depression, relationship problems, trauma, bereavement, and work-related stress through tailored therapy sessions.
Are sessions free?
We request voluntary donations for sessions, with Gift Aid options available to increase your contribution's value at no extra cost.
Do you offer online therapy?
Yes, we provide remote counselling via secure video calls for both individual and couples therapy sessions.
How qualified are your counsellors?
All practitioners are BACP or UKCP members with appropriate qualifications, undergoing regular supervision to maintain professional standards.
Can I hire therapy rooms?
We offer flexible room hire options for qualified professionals, with six spaces available on hourly or block booking terms.
